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COVID-19 Updates

Chickasaw Retreat and Conference Center Temporary Closure Extended through April 15 Due to COVID-19 Precautions

The health and safety of our patrons and employees continues to be of paramount importance. Therefore, we have extended the temporary closure of the Chickasaw Retreat and Conference Center, including Sole’renity Spa and Fat Bully’s at Sunset Ridge, through April 15.

We will post updates to our website based upon the best available information and through social media as they occur.

Thank you very much for your loyalty and your understanding as we navigate this difficult time.

Update: March 26, 2020, 5:45 PM (CST)


COVID-19 FAQ

Updated: March 26, 2020, 5:45 p.m. (CST)

Is the Chickasaw Retreat and Conference Center closed?   
Yes, the Chickasaw Retreat and Conference Center remains closed.   

When will you reopen?
Chickasaw Retreat and Conference Center will extend its temporary closure through April 15, 2020. We remain committed to the safety and health of our employees, patrons and community. We will post updates to our website based upon the best available information and through our social media as they occur. 

Will there be refunds on Chickasaw Retreat and Conference Center reservations?  
For refunds, we are asking guests to please call 855-899-8260 to finalize those details with the hotel’s reservation desk.  

Can I reschedule or cancel my group event?   
We are happy to discuss the status of your group event. Please contact our group sales team directly at (580) 622-8112.   

What precautions has Chickasaw Retreat and Conference Center been taking against the spread of the new coronavirus?

  • The health and safety of our patrons and employees is our main priority and our goal is to always maintain a clean, safe and healthy environment at Chickasaw Retreat and Conference Center. We have increased our efforts around cleaning and disinfecting particularly in more heavily trafficked areas of our property.
  • Additionally, our facilities undergo thorough cleaning daily to protect against transmission of the coronavirus. Our staff is trained to strictly follow the Center for Disease Control (CDC) standards and guidance with regard to communicable diseases. 
  • This includes policies for proper cleaning and disinfection practices of all areas of the property.
  • All hard surfaces were cleaned with an industrial detergent, then disinfected using products which are on the EPA’s list of antimicrobial products for use against the coronavirus. 
  • As with many companies, we have been monitoring the situation and receiving daily reports from the CDC about the progression of cases across the country as well as guidance on preventative measures.  
  • While the facility is closed, we will continue to thoroughly clean and disinfect.

Are you paying your employees while you’re closed?
During this temporary closure, our team members will continue to be paid and receive benefits. 

Chickasaw Retreat and Conference Center Temporary Closure Extended through April 15 Due to COVID-19 Precautions

The health and safety of our patrons and employees continues to be of paramount importance. Therefore, we have extended the temporary closure of the Chickasaw Retreat and Conference Center, including Sole’renity Spa and Fat Bully’s at Sunset Ridge, through April 15.

We will post updates to our website based upon the best available information and through social media as they occur.

Thank you very much for your loyalty and your understanding as we navigate this difficult time.

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