The health and safety of our hotel guests and employees is our number one priority. Guests are encouraged to read the important information related to hotel operational procedures when making your next visit to the Chickasaw Retreat and Conference Center.

Arrival and Departure. Upon arrival, Retreat property personnel will greet and take each guest’s temperature and complete a screening process. All guests are required to wear a mask while in the hotel’s common areas. Guests are asked to follow any related instructions including the use of queue lines to allow for six feet between guests in line, reduced elevator carriage guidelines and the use of hand sanitizer frequently. Social distancing measures are in place throughout the property.

Enhanced Cleaning and Disinfecting Services. Hotel-wide cleaning and disinfecting procedures extend to all areas of hotel operations. All linens and employee uniforms are cleaned in accordance with CDC guidelines. Daily in-room housekeeping services during a guest’s stay have been suspended. Rooms will be deep cleaned before and after each guest’s arrival and departure.

Operational Closures and Modifications. The Retreat’s pool, spa and restaurant are closed until further notice. The fitness center, sauna and steam room are open with reduced occupancy.



For more important information related to our other operational procedures for other areas of the Chickasaw Retreat and Conference Center, please click on any of the links below:

General Reopening Information

Enhanced Cleaning Measures

Dining at The Retreat

Group Events at The Retreat


Check out these other Frequently Asked Questions as you prepare to stay at the Chickasaw Retreat and Conference Center.


Will hotel occupancy be restricted?

Hotel occupancy is not restricted due to the ability for social distancing in individual hotel rooms. Measures have been implemented in hotel common areas that are to be followed while visiting the Chickasaw Retreat and Conference Center.

Is Sole’renity Spa at the Chickasaw Retreat and Conference Center open?

Yes, Sole’renity Spa at Chickasaw Retreat and Conference Center is taking appointments.

Will bell service be offered?

Bell staff will continue to deliver and retrieve guest luggage upon request, and guest bags will be sanitized before placement in the bell closet. Staff will utilize a different elevator and maintain appropriate social distance from patrons during delivery or retrieval of luggage. Bell carts will be sanitized properly between each use.


If you still have questions about our procedures, please contact us.
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